Per Gartner, by 2022, a digital commerce experience will be assembled from over 30 integrated applications. And, through 2023 over 50% of the effort and cost in a digital commerce platform program will be spent on integrations with internal and external systems.1
This report, which is based on a survey of decision-makers in digital sales operations across a wide variety of industries serving both B2B and B2C markets, offers insights into where companies are focusing their integration efforts to boost automation of workflows.
48% of businesses need to connect 10+ applications
Here’s what the leading companies are saying:
Download the full report to learn what it takes to create a connected customer experience through digital commerce.
1 The Gartner Digital Commerce Vendor Guide, 2020, March 18, 2020